At certain times, your trader dashboard may experience a delay in reflecting your trading results. This is normal and can happen due to several factors, including data synchronization between the trading platform and the dashboard, high server load, or routine system updates.
Why does this happen?
Platform Synchronization: Your trading data is processed in real-time, but sometimes, there may be a slight delay in updating your dashboard as the system ensures accuracy.
High Traffic Periods: During peak trading hours, the system may take longer than usual to update due to increased activity.
System Maintenance or Updates: Occasionally, maintenance or updates may cause temporary delays in displaying the latest results.
What should you do?
Wait a few minutes – The dashboard typically updates automatically.
Refresh the page – In some cases, a simple refresh resolves the issue.
Check your trading platform – Your trading platform always shows the most up-to-date balance and trade details.
Contact Support – If the delay persists for an extended period, reach out to our support team for further assistance.
Rest assured, these delays do not affect your actual trading performance, balances, or account standing. We appreciate your patience as the system processes the updates.